Refunds & Returns.
We have different rules depending on the circumstances–
Please read the below information before contacting us to arrange a refund/return.

Changed your mind?

Our refund and returns policy for change of mind lasts 14 days from delivery. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund but may offer an exchange depending on individual circumstances.

The item(s) will need to be returned to us in their original condition, with the item(s) packaging intact. Please contact us and we will provide you with a return address and a unique reference number which you will put along with your name clearly marked on the outer packaging to return the item(s).
It is the responsibility of the customer to cover the delivery charge to return the item to us. Once we have received the returned item(s), the value of the item(s) will be refunded. Please note that the cost of carriage (in either direction) will not be refunded in this case. If an item is returned damaged, used or with damaged packaging we can not issue a refund. We advise sending your items on an insured service so you can make a claim with your chosen delivery company should they become damaged during the return.
Please do not return any item(s) to us until we have provided you with instructions to do so.

Received A Damaged Item?

In the unfortunate event that an item has arrived damaged you must contact us within 48 hours of delivery.

If a parcel appears to look damaged before you accept the delivery please sign for the delivery as “DAMAGED” (this can be done where you sign your name on an electronic device) or ask the delivery person to acknowledge and record the damage. Please also take a photo before opening the parcel to send to us.

Please include a photograph of the damaged item(s) and the outer packaging for our reference.

Once your request has been logged we will contact you to let you know the next steps. We will send out a replacement if available and cover the delivery cost, if a replacement is unavailable we will provide a refund for this item(s).
Please do not return any item(s) to us until we have provided you with instructions to do so.

If you contact us about this within 48 hours we will automatically approve the replacement so long as photo evidence has been supplied, if more than 48 hours has passed we will submit your claim with our delivery partner but will have to await their decision as to if we will be able to send a replacement or refund this is because we have 3 working days from delivery to make a claim with our delivery partner after this time claims are handled on a case by case scenario.

Wrong Item Received?

In the unfortunate event that an incorrect item has been sent you must contact us within 48 hours of delivery.

Please include your order number, along with a photograph of the incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. We will send out a replacement if available and cover the delivery cost, if a replacement is unavailable we will provide a refund for this item(s).
Please do not return any item(s) to us until we have provided you with instructions to do so.

Missing Order/Items?

In the unfortunate event that an item/order has not been received, if more than 10 working days have passed since dispatch of your order please contact us. Please note some orders may be split into multiple deliveries so may arrive on different days.
Once your claim has been confirmed a replacement item(s) will be sent within 3 working days. We will cover the delivery cost. Delivery of the replacement order will depend on location and will follow our standard delivery times.

Please Note: Incorrect Address– If the address given at time of order is incorrect, you must notify us before your order is dispatched. Once dispatched it is out of our control. If the parcel gets returned to us as undeliverable then we can make arrangements to then send it to the correct address however you will need to pay the delivery fee again. We can not be held liable for any orders sent to an incorrect address.

Getting Your Refund

Following a change of mind return – Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund, and if necessary the reasons why it has been rejected.

Refunds will be processed, and a credit will automatically be applied to the original method of payment you used when making the order.
You should receive your refund within a few days which depends on the payment method you used on the order.

• PayPal – usually within 2 hours but up to 24 hours.
• Card Payments – from 1-7 working days depending on you bank, please contact your card issuer for details.
• Clearpay – Please see Clearpay website for details on how they manage refunds Click Here

Please send your request along with the required information to –
contact@mayburys.uk