Delivery • Order T’s & C’s • Legal Disclaimers • Cookies
Please take the time to read this page carefully. It contains everything you need to know about our services, policies and our terms & conditions.
Delivery charges are calculated based on the size or weight of the whole order. We aim to dispatch within 1 working day of your order. During busy times this could be 2 working days. *Mon-Fri excluding bank holidays.
Terms & Conditions.
By placing an order you have to click to accept these conditions and to confirm you have read through them.
Here is a quick overview on the main ordering terms and conditions–
- Stock Status- Item availability is usually accurate however on occasions there may be a delay between stock being updated on our website. We also sell on other platforms such as eBay, Etsy and in person, we do have stock notifications in place however it is only synced once per day on all platforms.
This means occasionally an item may appear as in stock but actually be unavailable at time of order due to being sold on one of the other platforms, in this case we will contact you and offer you the choice of an alternative item or a refund for this product. In all cases the item will be allocated to the customer who’s order completes first regardless of where the order is placed.
- Order Cancelations/Returns/Refunds – Please see our Refunds & Returns policy here.
- Incorrect address– If the address given is incorrect, you must notify us before your order is dispatched. Once dispatched it is out of our control. If the parcel gets returned to us as undeliverable then we can make arrangements to then send it to the correct address however you will need to pay the delivery fee again.
Cookies – What are they?
First, and contrary to popular belief, cookies are NOT programs. They don’t do anything at all. They are simple ’text files’ which you can read using the Notebook program on your own PC. Typically, they contain two pieces of information: a site name and unique user ID.
Our site then ’knows’ that you have been here before, and in some cases, tailors what pops up on screen to take account of that fact. For instance, we may have an offer only for existing customers or a recent basket when you have added products to your basket but not checked out.
Some cookies are more sophisticated. They might record how long you spend on each page on a site, what links you click. This benefits us both- For you it helps pages load quicker and reduces your data usage, for example you load a page for the first time and every word, image etc has to be loaded as data, the next time you visit the same page your browser remembers this information and only has to check for updated information. secondly is for us to monitor our website it allows us to create a log which help us see what pages are being visited and how often, we never know who has looked at a page we simply know how many individual devices have viewed or clicked a device over a certain period of time, exactly like a physical store take your local supermarket for example they know how many people enter a store on specific day usually by a special sensor at the doors, some larger stores even know which areas of the store get browsed the most and how long you spend on average in the store.
The role of cookies is beneficial to you, making your interaction with frequently-visited areas of the site smoother – for no extra effort on your part. Without cookies, online shopping would be much harder.
We do not store any personal data in cookies. We also use third-party cookies from Trustpilot, you can find information from Trustpilot here (opens a new window)
‘Cantraig.co.uk & Mayburys.uk’ Organisation Privacy Notice
Our contact details
Name: Cantraig.co.uk & Mayburys.uk
What type of information we have. We currently collect and process the following information:
- Personal contact information, contacts and characteristics (for example, name, address, email and other contact details you gave during order/registration)
How we get the information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Creating an order or account
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
What we do with the information we have
We use the information that you have given us in order to process orders and contact you relating to future, current or prior orders.
We may share this information only with our delivery agents.
How we store your information
Your information is securely stored on an encrypted database held by FastHosts, they can not see or use your information as it is encrypted.
We keep order details for 5 years. We will then dispose your information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us via email if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113